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At USA Pallets Liquidators, we aim to ensure transparency and fairness in every transaction. Please review our return and refund guidelines below before placing an order.
📦 Returns
Due to the nature of liquidation pallets and wholesale goods, all sales are generally final. Items are sold as-is, and returns are only accepted under specific conditions such as:
- Incorrect item delivered
- Severe damage not disclosed at the time of sale
- Missing items that were listed in the order description
All return requests must be submitted within 72 hours of delivery.
💰 Refunds
Refunds are only issued after inspection and approval of the returned item (when applicable). If approved:
- Refunds will be processed back to the original payment method
- Processing time may take 5–10 business days maximum
- Shipping fees are non-refundable unless the error was on our side
🚚 Non-Returnable Items
The following are not eligible for return:
- Opened or used pallets
- Clearance or final-sale stock
- Items damaged after delivery
- Orders without valid proof of issue
📩 How to Request a Return
To initiate a return request, please contact our support team with:
- Order number
- Clear photos/videos of the issue
- Description of the problem
We will review your request and respond within 24–48 hours.
Need Help?
If you have any questions about returns or refunds, please reach out to our support team – we’re more than happy to help.
sales@usapalletsliquidator.com
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